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No connection new build

by Amyclara in BT Fibre broadband
‎20-03-2024 11h20
‎20-03-2024 11h20
Hello, please bear with me as I’m not very technical at all. I moved in to a new build in October. The house  itself is shared ownership. I own half the housing association (sage )own the o...
Show results in replies (1)
  • @iniltous Thankyou so much that is actually probably the most help I’ve had since October rega...

Moving to New Build Property

by danlen in BT Fibre broadband
‎14-11-2022 13h30
‎14-11-2022 13h30
Hi Everyone, Moving to a new build property in December (hopefully).  Want to ideally have broadband setup when we move or within first few days of the move.  The address is showing up o...
Show results in replies (1)
  • If openreach already installed then I would expect something like this in your home and just needs ...

New build extending wired connection to garage

by Carloscw54 in Home setup, Wi-Fi & network discussions
‎11-04-2025 21h42
‎11-04-2025 21h42
Hi all recently bought a new build with a detached garage, and the detached garage has a home office on the back of it. Was promised the home office has internet connectivity but after moving in, i...
  • Tags:
  • CSP
  • ethernet
  • new build
  • ont
Show results in replies (1)
  • The CSP is simply a fibre splice point to connect external and internal fibres and is therefore not...

Broadband connectivity to a new self build

by gus6623 in BT Fibre broadband
‎02-05-2024 13h01
‎02-05-2024 13h01
I am trying to arrange a broadband connection to a new self build site. I went through the Openreach Developer Portal to register my site and got a quote for £2537 for a Full Fibre connection. &n...
  • Tags:
  • Fibre broadband
  • new build
  • Openreach complaints
Show results in replies (2)
  • ...ifficulty getting openreach to supply fibre to the boundary of our property as we are a self build and not t...
  • OK. I have found the name of the Senior Manager national newsites client management at Openreach, s...

FTTP Available to Building but not flat?

by jeco7388 in BT Fibre broadband
‎01-12-2025 11h59
‎01-12-2025 11h59
Hello all,    I'm new to the UK and have just moved into a newish (I think 2020) build flat in Newquay. I have been trying for the past two weeks trying to get internet but have been t...
Show results in replies (1)
  • the first dslchecker results show the address as a single residential dwelling and the second set s...

BT fibre on a new build

by Bassl1ne in BT Fibre broadband
‎26-03-2025 20h13
‎26-03-2025 20h13
I'm currently in a 2 year contract for BT Internet. I'm moving to a new build which has been pre-supplied with a Hyperoptic fibre router. I'm told by the developer they have an exclusive contract w...
Show results in replies (3)
  • ...nfrastructure, it shouldn’t be possible to raise an order in the first place , unless these new builds are not on a...
  • ...etwork and is in an area where we currently don’t have any major plans to build.", so I'm curious how B...
  • It may be that because BT as the USO provider (universal service obligation) can’t simply say ‘No’ ...

New Build Fibre Connection

by ShaunCambo in Archive Staging
‎01-08-2021 16h41
‎01-08-2021 16h41
Can anyone advise how to get in touch with open reach to discuss how to get a new connection  for our new build? We are currently doing first fix and want to ensure all the cabling is in place s...
Show results in replies (4)
  • ...new connection  for our new build? We are currently doing first fix and want to ensure all t...
  • Thanks for the reply. It is a new build in a village. The neighbouring houses are served by o...
  • ...etting two self-build properties connected to fibre and hope you can help! We are building two self-build...
  • ...gainst the probable total build costs , and although resale may not be a consideration, the consensus is t...

New Build - only copper available?

by Reeceg353 in BT Fibre broadband
‎09-01-2023 17h22
‎09-01-2023 17h22
Hi all,  I’m really confused by BT and OpenReach. I have just moved into a new build and one of the houses on my estate has fibre optic at 1gb yet I am unavailable to have fibre optic and o...
  • Tags:
  • Broadband
  • fibre
  • internet
  • Openreach
  • problem
  • speed
Show results in replies (2)
  • New builds don’t get copper and FTTP , it’s one or the other , if the developer contacts OR at an e...
  • Update / in case anyone is interested! went with 5g router from Three in the end which seemed okay...

FTTP and new build

by drkvk76 in Archive Staging
‎22-07-2020 18h16
‎22-07-2020 18h16
Gud evening! i am not sure whether this topic been discussed before. I have moved into my newly build david wilson homes. The New BT FTTP been installed and ready to go. Just need to contact BT to a...
Show results in replies (1)
  • The 4 Ethernet sockets will be wired to the various rooms and can be used to site the hub elsewhere...

New build FTTP Lights

by Utw18 in Archive Staging
‎09-10-2021 16h35
‎09-10-2021 16h35
Hi.  I have moved into a new build house.  I ordered fibre a few weeks ago.  My activation date says 1st October but the date that the network was due to be completed was the 15th O...
  • Tags:
  • fibre
  • fttp
  • new build
  • ont
Show results in replies (1)
  • You now have physical connectivity as your PON light is lit but the circuit hasn't been activated s...
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