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New Build - only copper available?

by Reeceg353 in BT Fibre broadband
‎09-01-2023 17h22
‎09-01-2023 17h22
Hi all,  I’m really confused by BT and OpenReach. I have just moved into a new build and one of the houses on my estate has fibre optic at 1gb yet I am unavailable to have fibre optic and o...
  • Tags:
  • Broadband
  • fibre
  • internet
  • Openreach
  • problem
  • speed
Show results in replies (2)
  • New builds don’t get copper and FTTP , it’s one or the other , if the developer contacts OR at an e...
  • Update / in case anyone is interested! went with 5g router from Three in the end which seemed okay...

New Build Fibre Connection

by ShaunCambo in BT Fibre broadband
‎01-08-2021 16h41
‎01-08-2021 16h41
Can anyone advise how to get in touch with open reach to discuss how to get a new connection  for our new build? We are currently doing first fix and want to ensure all the cabling is in place s...
Show results in replies (4)
  • ...new connection  for our new build? We are currently doing first fix and want to ensure all t...
  • Thanks for the reply. It is a new build in a village. The neighbouring houses are served by o...
  • ...etting two self-build properties connected to fibre and hope you can help! We are building two self-build...
  • ...gainst the probable total build costs , and although resale may not be a consideration, the consensus is t...

FTTP and new build

by drkvk76 in BT Fibre broadband
‎22-07-2020 18h16
‎22-07-2020 18h16
Gud evening! i am not sure whether this topic been discussed before. I have moved into my newly build david wilson homes. The New BT FTTP been installed and ready to go. Just need to contact BT to a...
Show results in replies (1)
  • The 4 Ethernet sockets will be wired to the various rooms and can be used to site the hub elsewhere...

Moving to New Build Property

by danlen in BT Fibre broadband
‎14-11-2022 13h30
‎14-11-2022 13h30
Hi Everyone, Moving to a new build property in December (hopefully).  Want to ideally have broadband setup when we move or within first few days of the move.  The address is showing up o...
Show results in replies (1)
  • If openreach already installed then I would expect something like this in your home and just needs ...

New Build

by Hallison in Archive Staging
‎24-07-2020 12h09
‎24-07-2020 12h09
So confused, building a new property of the garden of an existing, the pole is about 200 mtrs away from the new property, I have rang up and have been told on 3 occasions that all i need to do is c...
Show results in replies (1)
  • @Hallison  This is a BT Retail Customer forum, you need to speak to Openreach. BT Retail hav...

New build FTTP Lights

by Utw18 in BT Fibre broadband
‎09-10-2021 16h35
‎09-10-2021 16h35
Hi.  I have moved into a new build house.  I ordered fibre a few weeks ago.  My activation date says 1st October but the date that the network was due to be completed was the 15th O...
  • Tags:
  • fibre
  • fttp
  • new build
  • ont
Show results in replies (1)
  • You now have physical connectivity as your PON light is lit but the circuit hasn't been activated s...

New Build and router delivery chaos

by JACK9127 in Bills & Packages
‎14-01-2023 17h04
‎14-01-2023 17h04
Hi folks, I was expecting a delivery today of my router, but nothing arrived. I later tracked it only to find it advised "Incorrectly addressed. Returned to sender.". It's a new build house I get t...
Show results in replies (2)
  • ...elivery of your Hub.  I understand the address mix up is that it's a new build address - even t...
  • Hi @JACK9127 , I can see the hub has now been delivered and everything is connected. Po...

New build Splitter node

by acox in The Lounge
‎26-07-2021 14h54
‎26-07-2021 14h54
I'm building a three storey office building and have a few queries. Do you need a splitter node on each floor or is there one primary splitter node for the building? Will the cable be installed i...
Show results in replies (1)
  • This is a BT retail residential forum, you need to contact Openreach.

Phone line socket in new build with FTTP

by silverxtreme123 in Home setup, Wi-Fi & network discussions
‎20-01-2023 23h05
‎20-01-2023 23h05
I've got a new build and the internet is via a FTTP modem, however below that is a phone socket. I've opened it and can see that it's got an ethernet cable that's being used for phones. Where w...
Show results in replies (1)
  • You can convert them to Ethernet but if you do, you can't daisy chain them so they can only be used...

No Fibre to New Build

by hnettle in BT Fibre broadband
‎25-03-2022 13h22
‎25-03-2022 13h22
Moving into a rented flat in a relatively new build (approx 3 years old), no service provider is able to offer fibre to the building whilst the rest of the street have fibre and are able to place o...
Show results in replies (1)
  • this is a forum for BT Retail customers.  you need to raise your problem with your landlord an...
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