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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-10-2023 13h52

21,149 Views
Message 11 of 15

Re: ADSL BROADBAND CONNECTION PROBLEMS

the hub stats confirm that your connection speed is 21mb better than dslchecker expected speed.  is it possible to just connect the rj11 cable from filter to hub and disconnected the phone connection to filter so only connection is - test socket/filter/rj11/hub/ethernet cable/pc and then run btspeedtester



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rbz5416
Guru

‎07-10-2023 14h39 - edited ‎07-10-2023 14h41

21,140 Views
Message 12 of 15

Re: ADSL BROADBAND CONNECTION PROBLEMS

Has the new Hub been installed? It's unclear if it was changed or if the "engineer" just waffled. If it wasn't changed & you still have it then try swapping it out. Swap out the AC adapter as well.

Does your laptop have an ethernet port so that you can connect it directly to the Hub rather than by WiFi to test?

 

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judymeg
Contributor

on ‎07-10-2023 20h21

21,113 Views
Message 13 of 15

Re: ADSL BROADBAND CONNECTION PROBLEMS

@rbz5416  I connected the new hub as soon as I got it and the engineer did all the tests on the new hub.  I have returned the old one already. ALL of the tests I have done have been done with my laptop on a wired connection.

@imjolly I had a video conversation on Facebook last night with a friend and the connection was very very good.  Not perfect but a lot better!  This afternoon however I tried to watch iplayer and it just wouldn't connect long enough to watch it and I had to connect to my neighbour's wifi! 

The first photo is of the speedtest WITHOUT the phone as requested above.  The second is WITH the phone.  Both done on my laptop with an ethernet connection.  Both were done around 17.30 today.  Much better aren't they!

MINUS PHONEMINUS PHONEPLUS PHONEPLUS PHONE  

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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-10-2023 20h41

21,105 Views
Message 14 of 15

Re: ADSL BROADBAND CONNECTION PROBLEMS

@judymeg 

These connection results look far better and nearer your actual connection speed



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rbz5416
Guru

on ‎07-10-2023 21h00

21,100 Views
Message 15 of 15

Re: ADSL BROADBAND CONNECTION PROBLEMS

I think you've eliminated everything bar an intermittent line fault.

  • You've changed the Hub
  • You've changed the filter & ADSL cable
  • You're in the test socket eliminating internal wiring
  • You're testing over ethernet eliminating local WiFi issues

That only really leaves the line itself. I can only suggest that next time the speed drops dramatically that you repeat the quiet line test immediately. If that's noisy go to MyBT & raise a PHONE issue. If it's still silent then try to log an issue with the broadband online. Go to:

MyBT  > Help > Broadband > Fix a Problem > Broadband & WiFi

There you will find an option to test the broadband. Hopefully that will show the issue & get you an Openreach appointment.

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