A BT so-called reporting service that simply doesn't work. Can 'someone' help.??
Situation. A 90% hard of hearing, 95% speech failing friend has had a red indicator on his bb router for 5 days. I did certain simple tests yesterday. Rang the 'line test' , confirmed LL number and had a successful ring back. Assume line is OK, at least for voice frequency. Tried to access the router with a wi-fi connection, from my mobile. Response was a screen 'telling me' there was a fault and router was being re-set. No fix and 'advised'to report to 0800 111 4567. Disaster. The recorded response, press 1, press 2...reports we will carry out a test.....and NFF. ( I could have told them that IF I could speak to a human. Also tried 0800 800 150...same recorded service. I live 50+ miles away and had to leave.
I believe the issue is 'likely' to be a high res jumper or patch but only an engineer can resolve this..
Question. How can I speak to a human at BT? My friend is vulnerable ( sound & verbal difficulties) and a Phone call to ask him to do 'things' is simply not on. I need to deal with BT on his behalf...or better still...BT, stop saying all is OK when it clearly isn't and sort it. But how do I 'speak' to them to explain.
