No broadband since March 2024

[Leanne_T · Accepted solution]

Hi there @andysbroadband2024 

Thank you for coming back to the community. 

I am sorry you have had this experience and appreciate how frustrating this must be for you. 

You have done the right thing contacting the complaints team and they will be working to get this resolved for you.

If you would like to discuss your account, please get in touch with the complaints team and they will provide an update. 

Thanks. 

Leanne. 

[andysbroadband2024]

Me and my wife are disabled living on a small island with 20cn technology all of the island has broadband at 8mbps which although slow is ok.

I have a ceo complaint in already which has taken since March with still no service at 8mpbs we do get 2mbps often orders get stuck or people don't understand the order process.

In August Ann ***** asked for a cease and reprovide this then bt unable to cease order other islanders since I wanted service in March get full service with in 14 days.

We live near the bt exchange opposite. 

Openreach ceo complaints kris has been helping from their side.

It appears whole sale and computers are the issue.

In 2022 plusnet provided service at 8mbps.

We feel frustrated Ann ***** doing her best but since she's been away I feel more could be done experts are dealing but 8 weeks later still unable to cease a order .

Please try and fix it's been nearly 9 months now.

Andrew *****

[mod edit removed personal details from the community]

[andysbroadband2024]

Me and my wife are disabled living on a small island with 20cn technology all of the island has broadband at 8mbps which although slow is ok.

I have a ceo complaint in already which has taken since March with still no service at 8mpbs we do get 2mbps often orders get stuck or people don't understand the order process.

In August Ann ******* for a cease and reprovide this then bt unable to cease order other islanders since I wanted service in March get full service with in 14 days.

We live near the bt exchange opposite. 

Openreach ceo complaints kris has been helping from their side.

It appears whole sale and computers are the issue.

In 2022 plusnet provided service at 8mbps.

We feel frustrated Ann ****** doing her best but since she's been away I feel more could be done experts are dealing but 8 weeks later still unable to cease a order .

Please try and fix it's been nearly 9 months now.

Andrew *****

[mod edit removed personal details from the community]