Data rate/line regrade

[Gary1961]

Hi, I renewed my contract at the start of the month and it said that the line would be regraded but nothing seems to have happened (It has rebooted since). It seems to be stuck at 35Mbps but it should be capable of a bit more, here's the stats from my HH2 (It has the latest firmware, Dec 2025):

Data rate:6.512 Mbps / 34.999 Mbps

Maximum data rate:6.512 Mbps / 43.321 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:5.9 / 9.9

Line attenuation:11.1 / 23.0

Signal attenuation:11.1 / 29.3

Normally the line speed is a little higher. Hope someone can help.

Many thanks.

[WSH]

That downstream noise margin is high at 9.9  (For most lines 6 is normal).  Only you would know if that is normal for that line, but it suggests a lot of noise on the line. 

I’d run a quiet line test, (17070, option 2), and see if you can hear anything.  It should be silent.  If not phone it in as a phone fault, (not a broadband fault).

[imjolly]

have you had previous problems with your internet connection dropping or have you been resetting the hub often in hope that the speed will improve?

I looks like the DLM as your connection ibn a banded profile due to line problems

[Gary1961]

Hi, thanks for the reply, it's a digital only line and we don't have a landline now.

[Gary1961]

Thanks for the reply, yes we did a while back - around the time we last re-contracted. We had some old aluminium cable between us and the green cabinet which caused a lot of problems. Eventually some of it got replaced and eventually after a lot of problems I got connected to a pair on that cable which has been fine since.

I personally think it's been capped, I never reboot the hub  - it just does the usual reboot every 14 days and is very stable. I did try having a conversation a long while back but they couldn't help (I don't think they understood!) I gave up on it and it was only recently when I re-contracted that the mention of a regrade reminded me! It doesn't seem like we're getting fibre any time soon so any extra speed helps.

[imjolly]

all these previous line problems have left your connection in a banded profile which normally once line stable releases connection back to normal but it appears in your case that has nor happened.  the 14 day reset doers not cause a problem with the DLM.  you need to phone CS and get someone to do a DLM reset and your line should back to start and sync at expected speed  CS 03301234150

FTTC DLM - What it is & How it works - Plusnet Community

[Gary1961]

OK that makes sense. I wasn't overly concerned before because we were supposed to be getting FTTP 'shortly' but that hasn't happened! I'll give them a call and let you know how I get on.

Thanks for your help.