Data rate/line regrade

[Gary1961]

Hi, I renewed my contract at the start of the month and it said that the line would be regraded but nothing seems to have happened (It has rebooted since). It seems to be stuck at 35Mbps but it should be capable of a bit more, here's the stats from my HH2 (It has the latest firmware, Dec 2025):

Data rate:6.512 Mbps / 34.999 Mbps

Maximum data rate:6.512 Mbps / 43.321 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:5.9 / 9.9

Line attenuation:11.1 / 23.0

Signal attenuation:11.1 / 29.3

Normally the line speed is a little higher. Hope someone can help.

Many thanks.

[WSH]

That downstream noise margin is high at 9.9  (For most lines 6 is normal).  Only you would know if that is normal for that line, but it suggests a lot of noise on the line. 

I’d run a quiet line test, (17070, option 2), and see if you can hear anything.  It should be silent.  If not phone it in as a phone fault, (not a broadband fault).

[imjolly]

have you had previous problems with your internet connection dropping or have you been resetting the hub often in hope that the speed will improve?

I looks like the DLM as your connection ibn a banded profile due to line problems