Faults are closed without the customer requesting the closure all the time , and although it may say ‘you’ advised the fault was fixed that’s not always true …in this case chances are Openreach closed the fault themselves , after examining your service stats (upload, download sync rate , system uptime etc ) , upload speed has no guaranteed minimum, if your line is working , then OR visiting your home serves no purpose, and as stated , 9Mb or 5Mb is of no consequence to OR , as it’s not subject to a minimum like download …..what is it you do that 9Mb is satisfactory but 5Mb isn’t …if its business related , that’s also of no consequence on a residential tariff.
As requested, post your router connection statistics, that will show the upload sync rate of your router , presumably you measured upload speed is from a speed tester site which isn’t necessarily a reliable measure,
