New to BT Broadband

[iniltous]

You will probably need to start from scratch , is the firestick in a hdmi port on the TV , when you power the firestick up , do you get the Amazon logo on screen , once past the opening screen does it respond to the firestick remote , have you entered the WiFi password from the BT SH3 router …does nothing at all work on the firestick , or is it working apart from the 3 applications you mention .

[Sami71]

Hi,

I was thinking that - yes only those 3 apps do not work.

Thanks 😉

[iniltous]

So what happens when you select the Netflix application , does it just sit there and do nothing , does it go to the application download screen , or do you get an error messages ?

I don’t know if the SH2 can limit access to specific sites , perhaps you need to factory reset the router and if still no good look at the parental controls incase these three sites have been made inaccessible (but I’ve no idea if that’s even possible) 

[gg30340]

It is the Smarthub 3 that the OP has and you can not specify individual sites to block on the hub. The access controls are via the MyBT app.

Have you set up Parental Controls. If you have I think you get a warning on the screen that the site is being blocked by them if it is doing that.

Are you sure you are entering the correct username and password for each site?

[Sami71]

Hi,

I have checked the parental control and they are all off.

I am using the correct user names etc.

When I select the Netflix App it sits there and gives me an error code  TVQ-000.

Itvx gets me to the homescreen and doesnt play anything.

BBC IPlayer sits there and gives me an error code 2050.

So strange - everything else is working fine .

Thanks for your help - It driving me bonkers !!!

[gg30340]

What BT Broadband package do you have and what speeds are you getting?

[Sami71]

Hi ,

Unlimited Broadband 13mps which is the same as we had with Sky 

[1MNicholasM1]

Since your internet is working fine and it is only those three apps acting up, the issue is very likely down to cached data or old network settings from Sky still lingering inside your Fire Stick. You probably just need to give the apps a proper refresh. Go into your Fire Stick Settings, then Applications, and Manage Installed Applications. Find Netflix, BBC iPlayer, and ITVX one by one, and for each of them, hit Force Stop, then Clear Cache, and finally Clear Data. It is also well worth going into your network settings, forgetting your old Sky Wi-Fi network completely, and connecting to your new BT SH3 hub entirely from scratch.