Hi I have just renewed my Fibre 1 contract (only have FTTC in my area) but ceasing my home phone so essentially a Broadband only contract renewal.
I don’t use the landline so see no point in paying for digital voice option.
They had to book an openreach engineer visit as part of the cease of home phone as it wouldn’t let them put the order through otherwise.
They were as confused as I was as to why this engineer visit was required as all I am doing is stopping the home phone and keeping the same broadband package.
Can anyone confirm why I need an engineer visit please?
you don't need engineer to stop your home phone service but if you are in a stop/sell area then renewing your contract will result in move to FTTP if available
enter your address and post results including all the notes
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
you don't have access to FTTP yet so not stop/sell exchange so don't know why engineer visit
Thank you for your prompt reply. Just as I and the retention team thought. Odd. Guess I will have to wait and see. We are due to get FTTC between now and the end of 2026 according to the Openreach ultrafast map.
Yes you are correct. FTTP by end of 2026 my apologies.