Switch to ADSL2

[Guineafowl21]

I had more luck with the screenshots on the PC.

Regarding the hub, both engineers who came to the house said it was an old model and might be part of the problem. Apparently the newer ones also give much more detailed diagnostic information.

The cabinet is 21CN and therefore capable of ADSL2. I'm really looking for a switch of modulation, if nothing else as an attempt to solve the fault. 

[imjolly]

are you able to post stats from hub - advanced settings then technical log information

you have hh6/SH1 and the newer SH2 is more suited to FTTC or FTTP connections

[Guineafowl21]

[imjolly]

thanks

from stats the increase in down speed due to distance from exchange will no be great moving to adsl2 but it will make difference to up speed probably 2x

I note you split the 2.4/5ghz networks but you cannot do that with the newer SH2

you need to phone CS 03301234150 and get them to move you to adsl2

[Guineafowl21]

Thanks. Apparently the DLM is improved so I might get fewer dropouts.

Was there any point in moving to the Halo 3? I got the feeling the guide sold me that instead of switching the modulation.

Splitting the wifi channels was an early attempt to solve the problem. I don't need it.

[Guineafowl21]

I'm now on the phone to BT.

The CS chap is adamant I can't switch to ADSL2, although he never used the term.

So, I have two engineers telling me the cabinet is 21CN and able to switch to ADSL2 on request. I have BT telling me this is not possible. I'm inclined to believe the engineers who have seen the kit.

What do I do now?

[rbz5416]

There used to be a department called Connections that actually knew what they were talking about. No idea if they still exist but maybe see if you can get to speak to them?

As I said previously, if you don't cancel the Halo within your cooling off period, there's a high chance that you never will be able to.

[imjolly]

@Guineafowl21 

I agree with @rbz5416 and would contact CS and drop Halo3 from your package as expensive and not much use if you have a poor EE mobile signal

[Guineafowl21]

I've cancelled the Halo3.

Waiting for CS to respond. Can anyone show me, on the availability checker, what to quote to demonstrate I can get ADSL2? The engineers' word doesn't seem to be enough. 

[imjolly]

WBC SOADSL 2+	Up to 3.0	--	2.0 to 5.5	Available	Yes

that from dslchecker shows adsl2 available to you