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Message 1 of 5

Why should I pay for a service I do not receive most of the time?

My download speed is very low and so is my upload speed. 

Why am I being charged as much as someone that has excellent broadband?

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Message 2 of 5

Re: Why should I pay for a service I do not receive most of the time?

Because to a degree at least, the provision of the service is a more costly component than the cost of the speed of service.  I've been in the same situation myself, and my in-laws still are, paying twice what I pay for an unreliable service that at best is 1/20 the speed I now get!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 3 of 5

Re: Why should I pay for a service I do not receive most of the time?

But if the service is so poor that there is NO broadband what am I paying for? 

if people get broadband 7 days a week and I get it only 5 days then why am I paying the same?

I didn't sign up to have broadband some of the time.

 

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Message 4 of 5

Re: Why should I pay for a service I do not receive most of the time?

Really don't get this....if you're unhappy then come renewal time just switch to a isp that will guarantee  a 24/7 lighting fast service. 

When you eventually find one would you be so kind as to let others know.

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Message 5 of 5

Re: Why should I pay for a service I do not receive most of the time?

The speed you receive is a consequence of physics, you undoubtedly are on a long line , ADSL/VDSL-FTTC are rate adaptive systems , the longer the line , slower the speed has to be for stability , that’s why FTTP is superior in that line length is irrelevant.

As far as why are you charged the same as someone who gets better speed , because they are on a shorter line is the only difference between them and you, and it’s never been the case that the speed obtained is a factor in setting price , you are connected to exactly the same equipment, so the fixed costs are the same , if price were based on the assets allocated, arguably because you consume more of Openreach assets ( your copper pair cable/ line is more expensive for Openreach to supply and maintain than a shorter copper pair line) you potentially would pay more if the pricing were based on what the line costs provide….much like posting a letter , the costs are same for all customers, irrespective of the individual cost of providing the service.

If you feel the speed you get means that you have effectively a connection that can’t handle the demands you place upon it , there is no compulsion to keep it , look at satellite or mobile based broadband.

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