Openreach hold the wrong data about my house - everyone on my street except me will get an upgrade

[stubz88]

I live in  Scotland on a street of 10 houses. I do not have a supplier as the best offer we can get from BT is 3mpbs. 
The R100 programme is upgrading every house on my street to gigabit FTH connection... except mine, because Openreach tells them I have FTTC already. 
I don't. Everyone is connected to the exchange at the bottom of the street through overhead copper cables. I can see them. I have tried contacting Openreach who say only a supplier can talk to them, but I don't have a supplier so no supplier will talk to them. R100 say they just read the data and can't change it. Long shot about if anyone has any advice for this byzantine bureaucratic nightmare, 

[imjolly]

so you can order broadband from BT or any other ISP using openreach network  you would need to place an order with and ISP and then get that ISP send ORDI to openreach to get your records updated - but only the ISP you place order with can do that.

can you enter phone number or your address and post results including all the notes

https://www.broadbandchecker.btwholesale.com/#/ADSL

[stubz88]

Thanks 

We aren't connected to the phoneline - as I said we have mobile broadband because the speed was so bad. So the only  thing I can do is buy internet I wouldn't use on top of the mobile broadband I pay for already?

[stubz88]

Also I just went on BT.com to get a quote and their website says for my address "All plans shown use  copper technology ". 

How is it that BT has different knowledge (correct knowledge) compared to everyone else?

[imjolly]

@stubz88 

can you use the link I posted but change to address and then post results including notes

[stubz88]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability
High Low High Low
VDSL Range A (Clean) help 54.3 38.3 9.9 7 34.8 Unavailable Available
VDSL Range B (Impacted) help 53.3 34.9 9.9 6.4 27.4 Unavailable Available
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange





For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.





Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.











In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.



If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service






ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[imjolly]

that result from using address shows you can get FTTC - fibre to cabinet and copper to hope and a speed about 54mb.  you should be able to order broadband Fibre 1 with max speed 55mb

[stubz88]

Yeah but it's wrong - the data from Openreach is wrong. There is no cabinet on the street. Only the exchange. We all connect there from the same place.

[imjolly]

you omitted the top line which showed the cabinet number.  it will be more than a street away from you based on expected speeds

[stubz88]

The street is over a mile long with no cabinets on it or neighbouring streets