I'll try to keep this short.
New builds sold ~March 2020. First people move in and contact BT almost right away to sign up for Broadband and TV, they have problems with getting setup. Another household just wants Broadband, they sign up for BT broadband in September, lastly I finally get around to decided I want TV and Broadband from BT in October.
3 Households wanting BT services. 6 to 12 months ago they signed up for these services......
Nothing has yet been done. The cables that lead from our houses were never connected up to the point under the pedestrian walkway and for some reason every time one of our households phones to ask what is going on, BT / Openreach send someone who is not expecting to have to connect these wires up, saying they don't have the tools / skills to do so and were only assigned to wire up inside/put a small box thing at the front of the property and for some reason they say they can't do that until the wiring that is sitting in ducting from our houses to the point under the pedestrian walkway which is not connected to anything at either end.....
We even had someone from Openreach turn up who 2 of the households spoke to and he told us he worked over here doing some cabling months ago and couldn't believe the work hadn't been finished. He phoned his boss to arrange for someone to come and do the work, this was in December, nobody turned up.
Here we are in the middle of March 2021 and the other day I phoned BT and asked them to tell Openreach to send the right person to do the job and made sure they knew 100% what needed to be done. They have arranged for someone to come over and do the work today..... I am not expecting anything to be done, both BT and Openreach are the most incompetent companies I have ever come across. There's either something they are not telling us or the manager at Openreach has an IQ of 10.
So, if the work isn't done today.....
What is the situation with me telling BT to bugga off and that I do not want the BT TV package they have not provided me with, I never want it. I will now go with SKY and get a satellite dish. Are BT within their rights to hold me to this contract, or is the contract only in place from the day they set it up? obviously I am not paying anything yet. I just want to know if I say to them now that the fact they have taken 1 year and done nothing, provided no TV, is an absolute joke so I want to cancel the TV package from ever being setup.
As for broadband - I am not sure if there's any other way to get decent broadband other than from them wiring up our houses? and the only other provider is Virgin, although my neighbour said Virgin can't provide broadband to our houses, so I need to double check this.
If anyone has any ideas of how to get setup with broadband otherways - then let me know. I do currently use the hotspot on my phone which works ok. If you also know anything about getting SKY TV and if it's an easy process - please let me know. It would be great if I could phone up SKY and within a couple of weeks finally have TV.
Thanks.
