Admin timeout issues

[Andybarnes180]

Hi, I have just come back to BT. New smart hub 2 etc. Alrighty, it now drops out far too often. The engineers came out, squared it all away tested, new master socket and appeared fine. As I waved them off the drive I glance over my shoulder and see the internet drop out. Doh. I have 3 ethernets, 1 to a switch, and them out to a TV, a powered ethernet to a hub and a third ethernet to a garden Room to a older bt hub and x box. I have looked at logs etc not clear. Any advice would.be great. Cheers Andy 

[imjolly]

Have you turned off smart setup in hub Manager?

Have you tried without  ethernet connected to see if that stops drops in connection. If that helps then reconnect 1 ethernet connectionat a time to see if still stable

[Andybarnes180]

Hi, thanks yep I have turned smart set up off already, and it’s been we’re up etc. I’ll try unplugging , although I had treated the tv wireless, good signal etc but still dropped out. Even my WiFi’s phone drops and the iPad I am using now, maybe for 15 seconds or so. I’ll unplug tomoz and work it through. I’ll let you know. Thanks andy 

[PaddyB]

Hi @Andybarnes180,

Thank you for posting. How often does the connection drop out? When this happens does the hub restart?

Removing the ethernet connections as suggested by @imjolly will help to eliminate anything on your home network that could be causing the disconnections. I know from passed experience that switches can sometime cause the disconnection so I would probably look to eliminate that first. 

Thanks

Paddy

[Andybarnes180]

05, 04 Sep.

ARP [add] br0(wl1) 192.168.1.111 3e:87:10:24:bc:44

19:45:56, 04 Sep.

DHCP device Connected: 192.168.1.111, 3e:87:10:24:bc:44, Victoria-s-Galaxy-A21s

19:45:56, 04 Sep.

LAN [ADD] ARP 192.168.1.111 with 3e:87:10:24:bc:44 from br0(

19:45:56, 04 Sep.

5G Client disassociate from 3e:87:10:24:bc:44 (IP=192.168.1.111) RSSI=0, Rate=0Mbps

19:45:55, 04 Sep.

WHW INFO A station (Smart Hub 2)IF[2.4G](8C:19:B5:4E:B4:2F):STA(3E:87:10:24:BC:44)(Legacy Device) join WHW infrastructure

19:45:55, 04 Sep.

WHW INFO A station STA(3E:87:10:24:BC:44) leave WHW infrastructure

19:44:49, 04 Sep.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->3074, internal ports: 3074, internal client: 192.168.1.71

19:44:48, 04 Sep.

Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->3074, internal client: 192.168.1.71

19:40:51, 04 Sep.

DHCP device Connected: 192.168.1.111, 3e:87:10:24:bc:44, Victoria-s-Galaxy-A21s

19:40:51, 04 Sep.

LAN [ADD] ARP 192.168.1.111 with 3e:87:10:24:bc:44 from br0(

19:40:51, 04 Sep.

ARP [add] br0(wl0) 192.168.1.111 3e:87:10:24:bc:44

19:40:21, 04 Sep.

DHCP device Disconnected: 192.168.1.111, 3e:87:10:24:bc:44, Victoria-s-Galaxy-A21s

19:40:20, 04 Sep.

LAN [DEL] ARP 192.168.1.111 with 3e:87:10:24:bc:44 from br0

19:40:16, 04 Sep.

ARP [del] br0 192.168.1.111 3e:87:10:24:bc:44

19:39:19, 04 Sep.

DHCP device Connected: 192.168.1.111, 3e:87:10:24:bc:44, Victoria-s-Galaxy-A21s

19:39:19, 04 Sep.

LAN [ADD] ARP 192.168.1.111 with 3e:87:10:24:bc:44 from br0(

19:39:19, 04 Sep.

ARP [add] br0(wl0) 192.168.1.111 3e:87:10:24:bc:44

19:38:53, 04 Sep.

DHCP device Disconnected: 192.168.1.111, 3e:87:10:24:bc:44, Victoria-s-Galaxy-A21s

19:38:52, 04 Sep.

LAN [DEL] ARP 192.168.1.111 with 3e:87:10:24:bc:44 from br0

19:38:49, 04 Sep.

ARP [add] br0(wl1) 192.168.1.67 2a:90:f0:88:84:9a

19:38:49, 04 Sep.

ARP [del] br0 192.168.1.67 2a:90:f0:88:84:9a

19:38:48, 04 Sep.

ARP [del] br0 192.168.1.111 3e:87:10:24:bc:44

[Andybarnes180]

Hi, the flick off continues, the smart tv is now using the WiFi, some 4 m away in the roof, we are in a bungalow. 

Obviously the phones are WiFi...does the tech log show anything obvious? Cheers Andy