Another GFast question

[Anonymous]

Hi,

I currently get just shy of 80mb. My cabinet is around 100m away. I have ran searches on several properties around me and they can all get higher end GFast speeds. This includes all houses on my street. My next door neighbour is estimated to get GFast at 257, but they don't actually have broadband of any type so cannot confirm this.

I have checked this on www.broadbandchecker.btwholesale.com using mine and my neighbours telephone numbers for an accurate result. I've spent some time checking on properties that surround me using address only as I don't have their landline numbers. It appears that it is literally just my property that cannot get GFast. I am on a small street of four houses who can all get it, all of the houses surrounding me on nieghbouring roads can also get it. These are connected on Exchange LOW MOOR served by Cabinet 27.

Does anyone know what the reason for this might be? I know this type of question has been asked multiple times, but I've not as yet seen any answers other than explanations of FTTC / GFast, FTTP, FTTPoD etc.

My specific question is why is my house seemingly in or near the centre of dozens of properties that can get GFast while I can't?

Given my limited knowledge I can only assume it must be down to things like an error in the OpenReach database against my landline/address, issues with the cable to my property alone, configuration in the cab relating to my connection.

At the end of the day I am unable to get faster speeds for the time being, but it would be really useful if someone was able to shed any light on this. A faster connection would be extremely useful with working from home and the nature of my job (regular large file transfers!).

Thanks 😊

My stats:

[imjolly]

Try phoning 08005874787 and ask

[Anonymous]

Thank you 😊

Can I ask, who is the number for?

[pippincp]

It's the number for the FTTP team who also deal with G.Fast.

[Anonymous]

Thank you kindly. I will post back any updates in the hopes it helps someone else 🙂

[pippincp]

I think you might find you arejust  too far from the cab.

[Anonymous]

Thanks for the input. However, I’m in the midst of dozens of properties who call all get it bar me. I could understand if there was at least one other property that couldn’t too!

[Anonymous]

Just thought I'd update this thread with the latest in case it helps anyone else.

I contact OpenReach directly who have been extremely helpful. They have passed the query onto the area G-Fast manager but as of yet have been unable to confirm when they can look at it. This dialouge has been going on for months, OpenReach have been emailing me every month or so to inform me that it is still on the agenda but that they cannot confirm when this might be. The have explained that now it's been passed over to the area G-Fast manager they will be closing the case so unfortunately I just to wait in the hope that the will investigate and fix any potential issue. I guess I will just have to epriodically check my stats to see if G-Fast does get enabled on my line.

[Anonymous]

In other news - I have been having a torrid time with my ISP (vodafone). My line appears to have a fault on it - they have given me a fault number and said that they would be in touch within 72 hours with the results. This was 7th March and I have not heard back since. I contacted them, for the third time today but they just would not raise it as a complaint. They kept repeating that fact that the line test they had just carried out meets the minimum speed guarantee, but they would not listen when I explained that the speed fluctuates wildly. Why would they raise a fault then say there isn't one? Surely they should arrange for an engineer to visit my property?

I literally don't know what to do now. The issue is affecting both my wife and I professions are we are working from home. I have invested in top of the range equipment (separate modem and router plus new high quality adsl cables etc) but still no improvement. The only thing that's changed is that I'm now 20mb shy of why my top speed has been for several years.

I'm considering contacting BT to pay for a second line to be installed to see if that will resolve my issues. After months of research into this I can only assume that there must be something wrong with the physical line to my property as all of my neighbours are on G-Fast and trouble free. I can only dream of that luxury.

Any further help or suggestions would be greatly appreciated.

[bkehoe]

The fact you're not getting near your top speed with VDSL is exactly why G.Fast isn't available to you. Whether this is a line issue or distance, or a bit of both is info I can only guess about. When I saw your VDSL estimates and noticed the low end and hand backs are relatively low I suspected it, and further down the max sync speed of ~75MBit is further evidence. It's pretty rare to see a line that isn't almost perfect for VDSL getting a decent G.Fast connection. 

G.Fast uses higher frequencies than VDSL so signal attenuation over the same piece of copper is much higher and thus requires a more perfect line to work. As Openreach wish to ensure that anyone taking up a G.Fast service has a trouble free experience they don't even bother showing availability if the estimates for an individual line drop below a certain point - I've a feeling this is a hand back of 100MBit but don't quote me on that. 

So I'd suggest try to get the fault on your existing service fixed and then wait a few weeks for the openreach line checker to update and maybe you might get G.Fast showing. Beware though that if you're still towards the edge of coverage due to distance then often while you may get a higher download speed, the upload speed could be less than you may have now. 

By the way, post the screenshot of your neighbours estimate of 257MBit. There's a high difference between that as a Max and a clean line or as a hand back threshold on an impacted line for example in us judging what's going on.