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We are in a rural area and accept our broadband will be poor however over the last couple of months it is almost unusable.
Been through all the stuff accessible through the mybt, after running a speed test it never gives any results just says my connection looks "great". Some weeks ago after complaining of 0.5mbps speeds an "engineer" was sent, coincidentally two hours before he came our broadband started running at 3mbps and everything was pronounced fixed! After a week it was back down again and has remained at 0.5 ish ever since.
The home hub will only connect at 1.150mbps, it always does this. Previously we used to get 2-3mbps, I have it anecdotally that there is not sufficient capacity on the cabinet and whenever anyone complains they are just switched up for a bit until someone else complains and then they are switched up at the expense of the first person.
How can I get a better service than this, ideally the one we are already paying for??
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Re: Appallingly slow broadband 0.5mbps
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
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Re: Appallingly slow broadband 0.5mbps
Cant do a quiet line test as don't have a plug in phone, these are the stats off the home hub:
1. Product name: BT Home Hub
2. Serial number: +068543+NQ61525827
3. Firmware version: Software version 4.7.5.1.83.8.264 (Type A) Last updated 10/01/20
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 04:15:37
6. Data rate: 1062 / 1150
7. Maximum data rate: 1058 / 4268
8. Noise margin: 6.2 / 7.3
9. Line attenuation: 27.9 / 52.0
10. Signal attenuation: 27.8 / 49.6
11. Data sent/received: 36.6 MB / 271.3 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-T638
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-T638
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 90:72:82:a3:43:94
24. VPI/VCI: 0 / 38
25. Modulation: G.992.5 Annex A
26. Latency type: Interleaved
27. Software variant: AA
28. Boot loader: 1.0.0
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Re: Appallingly slow broadband 0.5mbps
Connection time is only 4hrs is that due to router dropping connection or manual reset or a combination of both
your connctionis in a banded profile probably due to an unstable connection and will not improve until you can find the problem and get a stable line again
the most basic check if for noise on your phone line and that is most likely cause of your problems. You really need to get or borrow a phone to check your line. You can get a cheap corded phone for about £10 at argos
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Re: Appallingly slow broadband 0.5mbps
@darylf wrote:
The home hub will only connect at 1.150mbps, it always does this. Previously we used to get 2-3mbps, I have it anecdotally that there is not sufficient capacity on the cabinet and whenever anyone complains they are just switched up for a bit until someone else complains and then they are switched up at the expense of the first person.
Absolute nonsense. ADSL doesn't come from the cabinet in any case, it comes from the exchange. There is no facility in either the exchange or cabinet to increase the speed of one customer at the expense of another.
As @imjolly says, you need to get the line fixed.
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Re: Appallingly slow broadband 0.5mbps
No it was re booted today, until then had been up for fifteen days at that connection rate, and every previous reboot had produced a connection rate of 1.150
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Re: Appallingly slow broadband 0.5mbps
This is why I said anecdotally, being rude to me is not that helpful really, as previously stated I have tried in vain to "get the line fixed". Might be more helpful if you said what it was you thought needed fixing!
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Re: Appallingly slow broadband 0.5mbps
I have phone coming tomorrow so I will be able to check the noise then.
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Re: Appallingly slow broadband 0.5mbps
330 | 30 | -- | Available | -- |
Up to 6 | -- | 5 to 7 | Available | Available | -- |
Up to 6 | Up to 0.5 | 5 to 7 | Available | Available | -- |
Up to 6 | -- | 5 to 7 | Available | Available | -- |
-- | -- | -- | -- | Available | -- |
1 | -- | -- | Available | -- | -- |
1.15 |
1.06 |
2020-07-03 |
Available |
U |
N |
N |
28-07-2020 |
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Re: Appallingly slow broadband 0.5mbps
you are in a banded profile so even if your hub was dropping connection often then you would still see the same speed so that is no indication of stable connection
Banding normally releases on adsl2 line after about 7/10 days stable connection suggesting your line in not stable
look forward to quiet line test result
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