Well it's a mess... and still not sorted.
It appears to be mostly impossible to phone BT (over an hour waiting each time, and I've always had a callback before someone answered), but texting ADVISOR to the bot does work, albeit with random wait times.
First person I spoke to today (after about 41hrs of internet downtime due to a MSO), assured me things were fine but then put me on hold to investigate further. After about 10mins they hung up and I got an email thanking me that I'd closed my fault report. What was that about?
I finally got to speak to someone else who was pretty good. It appears engineers have started on the problem (but no start date/time and no other evidence to suggest they have). There was a problem BT's side that the report hadn't been pushed far enough and was in some holding pattern. Also, I wasn't getting updates because I didn't have a mobile listed on the account - even though the team from this forum who are handling my long term fault do phone me up on my mobile.
So it looks like BT and OpenReach have multiple systems that don't talk well to each other. The area fault is still not listing on the faults page which apparently can be because only a few of openreach's customers are affected (I think it more likely that the system just isn't working well at all). The fault is nearly 48 hours old and no updates have been given. I still have a big feeling that no one has started working on it.
Oh, and I asked why these faults aren't automatically detected. That got a bit of a shoulder shrug. It appears comms firms can do deep packet analysis of customer internet traffic but they can't spot when an entire area has a prolonged period of zero internet traffic. Kinda dark ages really.
I'm venting but this is a complete mess. And who knows when it'll be fixed?
