Automatic compensation account refund following fault

[BJS1]

How do I get my automatic compensation back from my BT account? There was an accident which demolished the telegraph pole and I have received the approx £105 compensation. I gave called to request this back only to be told it’s not possible! Why?not? Nowhere can I find this information from the website! 

[pottyperson]

Compensation is routinely paid via a credit to your account; the sum will be set against your future bills until it's used up.

[BJS1]

That will take the best part of a year! Seems ridiculous when EE can do it! Any other account in credit, would receive  the money back. 

[JohnC2]

Hi @BJS1, welcome to the forum, and thanks for posting. Sorry that you were told you could not have the credit refunded back to you.

Have you received a bill since the compensation was awarded?
If yes and you would like the money refunded to you then we can arrange that for you.

cheers

John

[BJS1]

Not 100% sure when this is, definitely this week, think it’s usually around 27th monthly.

[JohnC2]

Hi @BJS1, thanks for posting back and comeback to us after the bill is issued and we'll be happy to arrange a refund of your credit balance.

cheers

John

[BJS1]

Hi John, my account has been produced today and is showing a credit balance of over £100. Please can this be sent back to me. Many thanks

[DavidM]

Hi @BJS1 ,

Thanks for posting. I can arrange the refund for you. I'll drop you a private message now so you can get in touch.

Cheers

David

[JohnC2 · Accepted solution]

Hi @BJS1, thanks for taking my call earlier, and just to confirm the refund has been arranged and will be back in your account in the next 5 working days.

Cheers

John