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Message 1 of 24

Availability of free btinternet.com “basic email”.

Hi

Hope this isn’t another one of the “done to death” subjects.

We have now left BT. (BB, BT Sport and Talk contract ended) During the termination process we had confirmation that our email would be downgraded from Premium blah blah. I’ve just logged into MyBT and checked status of email. This now says (bold red) that our email account will be deleted if we don’t upgrade to Premium by specific date. (A weeks time) 

Have BT changed the rules on maintaining email account, albeit basic, in last few weeks?

Thanks

 

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Message 2 of 24

Re: Availability of free btinternet.com “basic email”.

I completely lose track of BT's rules on email. I believe you  have to move to Premium mail initially and then revert to basic mail after 1 month of Premium. It's probably changed again in the time it has taken me to type this response!!!

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Message 3 of 24

Re: Availability of free btinternet.com “basic email”.

@licquorice 

I thought last thing was that you were automatically put on basic mail when you left unless you opted to pay for premium mail. Again like you it is difficult to keep track



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Message 4 of 24

Re: Availability of free btinternet.com “basic email”.

Many thanks both. Reading the message in My BT, it appears that it’s Hobson’s Choice now?

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Message 5 of 24

Re: Availability of free btinternet.com “basic email”.

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Message 6 of 24

Re: Availability of free btinternet.com “basic email”.

Thanks. I think I’ve distilled all those exchanges. (Liked the one “reeks of revenge”..😀) I get the point about having to elect to keep the basic email, but I’m still struggling.

When I log into My BT, it says email access will stop on 6 Nov (guess 60 days after BB ended on 7 Sept), and only gives me the option to upgrade to Premium email. (Hence Hobson’s ref in previous post) Also says everything will be deleted on 13 Nov should I decide not to upgrade. If I chose manage email/options, it simply advises that “because my BT account was cancelled, my email will be downgraded from 7 Sept”. (Also shows “due to be downgraded in bold)

Try as I may, I can’t see how/where to select the basic email option.

Thanks again.

 

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Message 7 of 24

Re: Availability of free btinternet.com “basic email”.

Ok. Thanks. There is no earthly way the Bangalore scripts will cope with this query, so will have to accept the inevitable deletion next week.

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Message 8 of 24

Re: Availability of free btinternet.com “basic email”.

Hi @Longshanks When you leave BT  Broadband any associated emails are downgraded to basic mail after 60 days. They should not be automatically deleted.  I'll be happy to get this looked into and will send you a private message so you can get in touch with the moderation team. 

By the way, all calls are now answered in the UK and Ireland.

Thanks

Neil

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Message 9 of 24

Re: Availability of free btinternet.com “basic email”.

Hi Neil

I’ve responded to your pm with info provided. I’m happy for downgrade to basic email to take place, but forum advice is that you have to request this before expiry date. My query is that there is nowhere I can find in My BT to achieve this. (Using web)

Thanks

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Message 10 of 24

Re: Availability of free btinternet.com “basic email”.

Even more surreal now. Just had an email saying thank you for choosing Premium Email at £7.50pm 😡 

Can someone look into this urgently please.

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