BB speed reduced. Cant work from home, again.

[imjolly]

your internet connection time is only 1+day so hub dropped connection.  is hub dropping connection often or are you manually resetting trying to improve speed or maybe both?

noise is often cause of line problem so you need to test for noise by dialing 17070 option 2 should be silent and best with corded phone  the test socket is behind the master socket faceplate

[PaddyB]

Hi @mrunhappy1,

With details, you've posted it's showing that your download connection speed is 2.6 Mbps.

Are you having any issues with the stability of your connection? Is your connection disconnecting?

Thanks,

Paddy

[mrunhappy1]

BB is not dropping out

[imjolly]

so was the reset 1+ day ago a manual reset?

if you go to hub system logs then filter logs for WAN that will show the hub resets/drops in connection and the reduction of connection speed and increase in noise margin  posting this may help

[mrunhappy1]

 

[mrunhappy1]

Snip wont copy the entire page of WAN report

[imjolly]

then can you just glance through the results and you are looking for connection stats - down/up speed and noise margin - and how often that happens   this will show when and how often connection resets

eg  that should be an entry in last 2 days showing reset and connection speed of 2.6mb

[mrunhappy1]

Have no idea what this report means, way outside my job description.  

[mrunhappy1]

In February Moderator JohnC2 investigated & got the speed up to +4. 

PM'd him but no reply.

Was rather hoping someone here could do the same?

[mrunhappy1]

  JohnC2 

‎27-01-2021

Re: zero upload speed so cant work from home. HELP!

Hi mrunhappy1, thanks for sending over your details and sorry your broadband connection is slow. I'm having a problem making calls at the moment so can't call you. I reset your broadband profile and was wondering is you have seen any improvement in your connection this morning. I've checked and the connection is still on ADSL2. Reply back and let me know. cheers JohnC2