BB speed reduced. Cant work from home, again.

[imjolly]

when your hub reset 1+ days ago it, according to logs , had been connected for a previous 18hr suggesting line not as stable as you think unless manual resets.  you would need to check logs for resets prior to 2/12

if you have line noise then any  reset done by mods will not last and speed will drop again

[mrunhappy1]

Have checked line for noise & there is none

[imjolly]

Then you are going to need engineer visit to fix whatever is causing internet to drop resulting in speed reducing

[mrunhappy1]

OK. How do I get an engineer visit organised pls?

[-Richie-]

Ring 150 from a BT landline or 0800 800 150, when asked why calling state broadband fault, last few times I've used the automated system, it's really decent and never had to speak with anyone.

The system runs a test, test determind I needed an engineer and was all booked via sms

[DavidM]

Hi @mrunhappy1 ,

Thanks for posting. I've just been talking with @JohnC2 and he's replied to your message. Hopefully the engineer will get to the bottom of this for you. Let us know how you get on.

Cheers

David

[mrunhappy1]

Reported.

Told BT exactly what had been happening and the results of tests. That it was a BB issue. They said it was a line issue and would send an engineer.

Engineer came this morning & told me that because I'd been talked into it being a landline problem he was limited in the time he could spend. BT do this because its quicker & cheaper than it being a BB problem. Also there is an issue on the line and has been for some time (years)

To say I'm LIVID is an understatement. 

[mrunhappy1]

To rub salt in the wound Emma from BT in Newcastle sent a text at 13.28 to tell me she would phone in next 5 minutes.

Its 14.11.  Has she phoned?  NO!

[RobbieMac]

Hi @mrunhappy1 

Thank you for posting back.  I am sorry that the engineer wasn't able to fix the broadband fault.  I know this has been going on quite some time so the anger you're feeling is perfectly understandable.

I have sent you a private message with instructions on how you can send us over your details and we'll help fix this. See: Private messages

Thanks,

Robbie

[mrunhappy1]

Have reported the problem as a BB issue again & raised an official complaint. We have another engineer visit booked next Monday.

Today's engineer tells me theres been an ongoing problem with the line into our village for YEARS. BT have failed to grasp the nettle & do a proper fix. Meantime we've still paid the full amount!

To put it politely its pathetic!