BT APP - cant use speed test

[rachelfyson]

I cannot test my speeds anymore from the app . And i have no idea why . Can someone sort this please . I know i have a fault thats stuck from 1st october which was never removed and they have tried but to no avail . Would this stop it? I also get the eroor cannot connect to hub at the moment even though im connected to it 

[imjolly]

Having tried the app speed test 2 things appears to stop app - not using hub or on Digital voice

[rachelfyson]

hi there . im connected to the hub and i dont have the digital voice .  ive had no problem with using the app before