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Message 1 of 6

BT Baby Monitor 5" can't connect to BT Smart Hub 2

I keep getting error message 4 when I try and connect my iPhone 11 with the baby monitor, any ideas on how I can connect? I have tried turning off the 5ghz wireless on the hub, but that didn't work either.

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Message 2 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

have you turned of smart setup  

 

Turn Off smart setup

 



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Message 3 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Hi @aarons11 and welcome to the community.

Have you had a look through the User Guide ? If that doesn't help there's also a number for the product support desk who should be able to help.

Cheers

David

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Message 4 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Still the same issue, turned smart setup off and only the 2.4Ghz is on.

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Message 5 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

Looked through guide and as I have said I have tried a number of ways to make it work, but consistently get error code 4. I'm using a BT Smart Hub 2, which is connected to multiple other devices without any issue.

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Message 6 of 6

Re: BT Baby Monitor 5" can't connect to BT Smart Hub 2

using IOS 14
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