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Told I am to go Digital on my phone. Told eventually it's done. Trying to use the kit, no joy. Phone my home number and I get put through to my brother's home phone, he lives miles away. My kids phone me and they get put thru to my brother's number. I can use the phone to phone out, well I chanced it yesterday and it worked anyway. Trying to do the tests to find if I can sort it and it asks why my equipment is on one of the questionnaires, turns out it's not even listed and on the paperwork it's ADHP 1.0(Type A). Deffo not on the listed equipment on the fault checking page. Tried using the help line via computer, they are trying but getting no joy, bit hard from India I should imagine. Been round in so many circles with BT since last December that I truly haven't a clue where I am with them. I'm an ex sigs serviceman, with knobs on, so got a bit of an idea how signal paths are supposed to go. Also did a Fibre Optics course years ago, forgotten most of it but still know enough to realise when something is wrong and not my fault. I certainly recognise the fault as being at BTs Head End but can't get an acknowledgement from them that it needs sorting, they keep telling me everything is alright. Any pointers on here how to get this sorted????? I'm already grey so don't know what the next step in derangement is.
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Re: BT Being absolutely hopeless
if you go to hub manager do you see your phone number shown? blue or greyed out?
if you dial 17070 what number is repeated to you?
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Re: BT Being absolutely hopeless
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Re: BT Being absolutely hopeless
hub manager is found by entering 192.168.1.254 in your browser address bar
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Re: BT Being absolutely hopeless
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Re: BT Being absolutely hopeless
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Re: BT Being absolutely hopeless
Digital Voice is dealt with by the FTTP team.
They are on 0800 587 4787.
Sounds more like a network routing issue, perhaps they selected the wrong account, or there is a database error, especially if the surname is the same. Could also be human error.
If you call your mobile, what number is displayed?
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Re: BT Being absolutely hopeless
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Re: BT Being absolutely hopeless
have you phoned the FTTP team as @Keith_Beddoe suggested
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