I set up BT Cloud about a year ago and it worked fine. v20.6.1 was introduced towards the end of 2020 and upgrade was "compulsory". At that same time I bought a new laptop to replace my old one, and loaded BT Cloud Desktop Client and realised that my new computer was syncing to my old computer which is not what I needed to happen, as the old computer was being "mothballed". The On-line <Help> for BT Cloud hadn't been updated to tell me how to go about this - I'm not sure it's been updated even now - so the only way I could get syncing how I wanted was to delete everything and start again - very time consuming as I have around 60GB (35k+ files) stored and (then) had an upload speed of 1-2 MB/s (I now have 30 MB/s). I set my computer uploading, day and night, resetting it each time it timed out. I eventually got there but that was all done on the web.
After my new upload was complete I tried to use the desktop client and it showed a message
"We are initializing metadata. Please be patient, this will happen only once per account"
- that was last November and I still have that message even though I have uninstalled and reinstalled the BT Cloud software several times. My files are on the BT Cloud website and I can manually upload them and see them on my phone, but not having automatic syncing, and having to go through the paraphernalia of logging into the BT website every time you want to upload something makes this, potentially good, software a pain to use. It would seem to me that there is corruption somewhere in my account, rather than this being a computer problem.
Someone in BT - Please Help.
