My desktop BT cloud has logged itself out. On trying to sign in I get the message "It does not look you're eligible for BT Cloud on this BT ID. Please check you are logged in using the primary BT ID for your broadband account. Alternatively access BT Help for Error Code UN2.
On trying to access the cloud via "My BT" i get the message "Sorry, there's been an error while fetching your cloud details.
Is there a known problem at BT? I've tried ringing twice. The first time I lost the will to live after hanging on for a very long time. The second time, after a 10 minute hold, someone appeared to answer but immediately dropped out with a recorded message saying "Sorry there's a fault" - I found that ironic!
