Eventually found a workaround to the problem I was having, so thought I’d share it. Firstly going online to the btcloud website didn’t work for me, see my first post. I was about to give up but found a way of downloading the complete drive using the bt Cloud app, possibly it’s the correct way.
1. Select the backup tab
2. Select the restore button at the top of the page
3. Select the drive to restore, you can actually select individual files if you want
4. Navigate to where you want to store your download to
5. Select continue
It worked ok up to a point. The first drive downloaded 65GB of the 120GB but then everything grinded to a complete holt. I left it overnight but no go, so I started again. The problem with that was it didn’t resume from where it left off it started all over again and guess what same problem again, it stopped at around about the same spot. I did eventually get round the problem. I checked to see what had downloaded. Everything downloads into folders so is quite easy to find out where the download failed, just check for the first empty folder in the directory tree. Re start the download with the first empty or incomplete folder de-selected. I did that and it completed successfully. I then tried to download the folder that was causing the problem but again with the same issue, what caused it I don’t know, could be that the folder is corrupt?
I hope this helps someone in my predicament.
Rob 🙂
