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JEC_59
Beginner

on ‎21-09-2021 13h56

1,854 Views
Message 1 of 2

BT Cloud app Windows - "Trying to connect to servers"

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After a power outage, my BT Cloud app has stopped sending updates.
I have installed 21.4.10, rebooted & set to run as administrator but still the same message  "BT Cloud - Trying to connect to servers" when at the system tray icon. There  appears to be no other controls with in the app to move things on. Any help would be much appreciated.

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JEC_59
Beginner

on ‎22-09-2021 18h39

1,824 Views
Message 2 of 2

Re: BT Cloud app Windows - "Trying to connect to servers"

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Solved the issue. In addition to reinstalling, I first needed to remove the BT cloud folder from C: - clearly there was something there that was interfering with the backup process.

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