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Simpson42
Aspiring Contributor

on ‎15-12-2021 13h53

2,859 Views
Message 1 of 11

BT Cloud app only available for M1 Macs, not Intel

Hi

I have just spent ages trying to get my BT cloud app to work.  It worked up until 1st November on my 2019 MacBook Air and now will not open at all.  I have just found out by going to the Apple app store that it will only work with M1 macs!  Is it possible to have a version that will work with the majority of macs?

S

Tags (5)
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10 REPLIES 10
Addy
Aspiring Expert

on ‎16-12-2021 7h24

2,838 Views
Message 2 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

I have the latest version of BT Cloud working on an intel imac. I didn’t install it from the App Store, didn’t know it was on there, I downloaded it by logging in to my BT Cloud account via the website BT Cloud. In the settings menu on the right there are options to download the mobile or desktop app.

Simpson42
Aspiring Contributor

on ‎16-12-2021 17h44

2,824 Views
Message 3 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

Yes, mine came from the BT site too. Are you on Monterey?
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NeilO
Moderator-Retired

on ‎16-12-2021 18h45

2,816 Views
Message 4 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

HI @Simpson42 welcome to the community and thanks for posting, I'm sorry to see you're having problems with the BT Cloud app. Do you have Rosetta on your Mac? If you need to install Rosetta on your Mac - Apple Support

Thanks

Neil

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Simpson42
Aspiring Contributor

on ‎16-12-2021 19h18

2,812 Views
Message 5 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

Hi, no, that makes intel apps work on silicon. I have intel mac and BT Cloud maybe M1 only?
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NeilO
Moderator-Retired

on ‎16-12-2021 19h28

2,808 Views
Message 6 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

Hi, @Simpson42 it should work on both. I can pass over your details to our BT Cloud support team if you reply with your details to the private message I've just sent? 

Thanks

Neil

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Simpson42
Aspiring Contributor

‎19-12-2021 19h30 - edited ‎19-12-2021 19h35

2,786 Views
Message 7 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

Thanks, support are in contact with me and looking into it.  

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Dode
Recognised Expert

on ‎19-12-2021 21h02

2,777 Views
Message 8 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

@Simpson42 Latest version of BTCloud is 21.8.8 and it is an Intel app. I have an M1 mac with Monterey and it recognises it as Intel. The version history on the App Store is out of date so I would download it from the BT site and try it.

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Simpson42
Aspiring Contributor

on ‎20-12-2021 18h31

2,756 Views
Message 9 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

Thanks, all tried but developers are now looking into it.

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stevebrass
Recognised Expert

on ‎20-12-2021 19h38

2,744 Views
Message 10 of 11

Re: BT Cloud app only available for M1 Macs, not Intel

@Addywrote:

I have the latest version of BT Cloud working on an intel imac. I didn’t install it from the App Store, didn’t know it was on there, I downloaded it by logging in to my BT Cloud account via the website BT Cloud. In the settings menu on the right there are options to download the mobile or desktop app.

Same here.

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