Hi.
I’ve posted this elsewhere and it seems to work. But be aware this is not a fix.
The app still refuses to reliably automatically backup your files.
I’ve got a long standing issue with the Technical BT Email team - who look after the Cloud about this. It’s tagged with a complaint. But given some conversations with them I doubt it’ll be resolved anytime soon.
Perhaps you can give this a try?
Your going to separately back up your Contact, Photos and Videos.
Turn off the automatic screen lock - set it to Never.
Make sure you’ve got a good battery charge, or better still plug the phone into the charger. (Not sure why it should make any difference but that’s what BT suggested)
Open the app.
Go to ‘Settings’ then ‘What to backup’.
Select just Photos say. Then go back to the menu within the app and select Home.
From there click on the cloud icon and force a backup.
Then wait while the app flicks through your entire photo collection.
Eventually when it finds a file that it hasn’t backed up you’ll see the increasing purple bar as the file is uploaded.
With luck you’ll get a green tick when it’s all done.
Then do the same with your videos and Contacts.
The frustrating thing is that it doesn’t do this automatically. And most of the time it does nothing at all.
