BT Cloud

[Robert_Logan]

I recently got a notification that BT Cloud desktop app needed to upgrade and old version needed to uninstall.  The uninstall worked but the new version will not install.  I have a modern laptop with up to date Windows 10.  Any suggestions?

[Anonymous]

The good news is, You're not alone.

The bad news is, You're not alone.

Sorry about that, but there's a big problem with the latest update, see this thread which is now approaching 500 posts

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-Won-t-Start/m-p/2118466#M41072

[Robert_Logan]

Thank you. I suspected as much. You would have thought the help desk could have told me that.

[Anonymous · Accepted solution]

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@Robert_Loganwrote:
Thank you. I suspected as much. You would have thought the help desk could have told me that.

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They must surely know about it, pretty bad reflection on BT if they don't