BT Digital Voice phones

[pickerp12]

Hi, can anyone help me. Have just received 2 digital voice phones & have been through set-up/registration which completed ok. However, I am getting a message on the phone saying..no internet connection but internet is working fine? Any ideas?   

[VeteranISPUser]

Hi @pickerp12   Have you tried a router reboot?

[imjolly]

you could try going to hub manager then select phone number then reset base and then re-register phones and see if that clears problem

[pickerp12]

Hi, thanks for this, I have been into hub manager and it shows phone )in red) as not configured but I cannot enter on that tab. I am wondering if BT need to activate this before I can get phones properly registered? Phones arrived yesterday but they were only due tomorrow.  

[pickerp12]

Thanks, tried reboot but no luck. Looks like the service might not yet be activated by BT. Do you know if they need to do something before I can use the phones?  

[VeteranISPUser]

Hi @pickerp12   Yes it needs to be activated (blue in SH2M) before you can use the phones.

[imjolly · Accepted solution]

Is your phone number shown in hub manager?  If so is in blue or greyed out?  If latter then not active yet and may need to phone C S 150

[pickerp12]

Thank you very much for your help. Looks like now sorted, the service hadn't been activated by BT   

[pickerp12]

Many thanks for your help, the service was not activated from BT, looks like all sorted now