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Message 1 of 9

BT Email App requires sign in each time

Hi,

I've been using the BT email app for quite some time but in the last few weeks, it's been asking me to sign in each time.

Does anyone else have this issue?

Thanks.

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8 REPLIES 8
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Message 2 of 9

Re: BT Email App requires sign in each time

On a Windows PC it does this almost all the time for me. Once in a while it seems to remember, but with no consistency.

Richard

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2,582 Views
Message 3 of 9

Re: BT Email App requires sign in each time

this issue is on my iPhone. I’m on iOS 15.0.1 SE2020

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2,562 Views
Message 4 of 9

Re: BT Email App requires sign in each time

I have no idea why anybody would use the BT Mail app, there are far superior mail apps available.

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2,535 Views
Message 5 of 9

Re: BT Email App requires sign in each time

@licquorice, which would you suggest?

Thanks. 

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2,532 Views
Message 6 of 9

Re: BT Email App requires sign in each time

I'm on Android and use Blue Mail, I believe there is a Apple version.

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2,505 Views
Message 7 of 9

Re: BT Email App requires sign in each time

Even the iPhone's on board email app is better than the BT one.

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2,500 Views
Message 8 of 9

Re: BT Email App requires sign in each time

Any app is better than the BT one!

2,448 Views
Message 9 of 9

Re: BT Email App requires sign in each time

Hi, @jroyle welcome back to the community and thanks for posting. I'm sorry to see you're being asked to sign into the email app each time and I appreciate the inconvenience this must be causing you. This is currently being investigated by our email team, they're collating examples to help them understand and fix the issue and I've sent you a private message so you can get in touch.

Thanks

Neil

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