BT Fibre FTTC - random drop outs

[boschguy]

Hi everyone, I'm on FTTC with a SmartHub.  Generally all is well and my BB is reliable and consistent at 
10.00 Mbps / 55.00 Mbps.  I work from home so obviously notice drop outs more which causes the Smart Hub to resync.  I was just wondering if there is anything obvious from the my line stats that might explain this, I have no clue!

I've tested my line with the silence test and that seems OK.  Sometimes I can go 10 days plus (never more than 14) without a dropout.  Other times the Smarthub resyncs once a day for for 2-3 days.  I've generally noticed drop outs occur either in the evening 6-9 or early hours.  Really appreciate any insights.  

Product name:

BT Hub 6A

Firmware version:

SG4B1000E020

Firmware updated:

20-Dec-2020

Board version:

1.0

Gui version:

1.115.0

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

13729 / 64255

Noise margin:

8.2 dB / 5.5 dB

Line attenuation:

38.6 dB

Signal attenuation:

24.9 dB / 38.6 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

[imjolly]

From dslchecker results you had 63/13 mb connection on 29/10 but you now have 55/10mb suggesting you were on fibre 2 but have now downgraded to fibre 1 maybe to save money. Did  you make the change or is there an error.

Stats don't show connection time.

Did you try using test socket with a filter to see if that helps stability

Was quiet line test absolutely silent?

[boschguy]

Hi, thanks for the reply. I've always been fibre 1, never got above 55mb so that sounds like an error! Line test not absolute quiet but I'm using a cordless phone so heard what sounded like a normal low, dull hum sound (no cordless I'm afraid).

I tested once for a couple of days with the test socket and filter, had one drop out in that time so on a par with now.