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marie890
Beginner

‎17-11-2021 14h19 - edited ‎17-11-2021 14h20

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Message 1 of 3

No broadband, text system says fixed within 4 hours but Fault not logged, no tracking of fault

Hi

 

My broadband is not working, router is just flashing red B sign (same for 24 hours, tested on diagnostic socket still same)

I used the text service and it said 'There is a problem with the network in your area, should be fixed with 4 hours, keep track of progress here' But the link says no fault in area and no open faults under my account.

Also my bt mini halo hub (used incase my internet is down) is saying you have reached monthly limit?

Please could someone from support follow up for me please. To tell me if the fault is indeed being looked into.

 

Thank-you

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎17-11-2021 14h36

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Message 2 of 3

Re: No broadband, text system says fixed within 4 hours but Fault not logged, no tracking of fault

this is a customer help customer forum - your post does not go to BT

try phoning CS 150 or 0800800150 from mobile and report fault or see if CS have an update



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RobbieMac
Moderator-Retired

on ‎17-11-2021 18h28

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Message 3 of 3

Re: No broadband, text system says fixed within 4 hours but Fault not logged, no tracking of fault

Hi @marie890 

Welcome to the Community.

I am sorry that your broadband service has developed a fault.  Have you tried calling my colleagues in the helpdesk on the number above?

Post back and let me know how you get on.  If you're still having problems we can pick up from here.

Thanks,

Robbie

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