BT Halo and Whole Home Discs - Compatible??

[js246]

Hi - get my details OK?
Thanks
Jeanne

[NeilO]

@js246 Yes they're in our queue now, we should be in touch with you tomorrow.

Thanks

Neil

[js246]

@NeilO  - thank you!

[RobbieMac · Accepted solution]

Hi @js246 

Thank you for taking the time to chat with me again today.

I am really pleased that the additional Complete Wi-fi disc has helped improve the Wi-fi connection in your home.  As things are sorted I'll go ahead and close this off from here, as agreed.

Have a great weekend 😊

All the best,

Robbie

[Daddycool2020]

Hi Neil wounder if you can help I upgraded to halo 3 and received one disc the problem i have one disc is not enough in my property as I live in a 3 floor apartment is there any way I can get any more disc at all to help my signal on top floor and middle floor please thank you chris 

[JohnC2]

Hi @Daddycool2020, welcome to the forum. 

Follow the steps on the Broadband trouble-shooter and if you've still got wi-fi issues we'll send you an extra disc.  Or call us 0800 800 150 and our help team will help you with this request.

Cheers

John

[Daddycool2020]

Hi sorry to bother you I do have one other issue with my Internet when I test my hub signal it keeps comeing up with poor signal I have tryed moving my hub in so many different places and still hasn't made no change at all this is with my smart hub 2 aswell plus I've just changed over to halo aswell to improve this issue and problem which is no difference at all thank you chris 

[RobbieMac]

Hey @Daddycool2020

Thanks for posting back!

I am sorry for the problems you're having with your broadband.  Give my colleagues in the helpdesk a shout this morning on 0330 1234 150 and one of the team will be happy to help you out.  They'll also arrange an extra disc if needs be.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie