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Message 11 of 14

Re: BT HomeHub 2 terrible internet for months

Finally a BT engineer booked hopefully something will come of it. I'll update after tuesday and I'll post what was found.

Atb

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Message 12 of 14

Re: BT HomeHub 2 terrible internet for months

Hi again, well it was a BT wifi technician not an engineer that turned up. It appears to have been a DSL monitor or through put that's at issue. He checked my Router and that was ok no surprises there. Although the relationship of broadcast between router and added disk  was very odd, but that's for another day.

Problem is I dont think BT will ever fix this, as one of the other BT engineers mentioned this before and it never fixed it. It improved for about 5/10 days and I'm talking being able to see a Iplayer video / BBC news or Youtube video at 480p for a week or so then it went back to being very poor again.

We are rural but not in the 'tundra' or that remote.  Today I cant watch the BBC news app it just freezes every 10 mins. I cant do business emails as its just too slow, Ive drunk a lot of tea waiting for an invoice to load!

Hopefully this Friday they'll do something, but its the junction end of the DSL flow rate against line interference, I'll post again after the magic fix.

One other thing that was of major concern, and I dont want to get the fella in trouble as he was good at what he did. But he did not wear gloves, no mask and handed devices between us without any sanitation or 1 meter distancing.  I washed my hands immediately I had to touch his pad or phone and tried to keep distance. But if hes visiting people on a regular basis and old people, he'll pass infection around like wild fire. I had to sanitize the wifi unit, and hands and surfaces touched as he had no gloves or barrier to prevent infection.

BT MUST TAKE THIS MORE SERIOUSLY WHEN INTERFACING WITH CUSTOMERS

I will update when the Engineer turns up if weve not come down with something more serious in-between time.

Atb

 

 

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Message 13 of 14

Re: BT HomeHub 2 terrible internet for months

Well BT Engineer coming today !!! Absolutely no internet last night I mean none. But now just before the BT engineer turns up its boosted up to 5.4mbs thats screaming for us 😂 just before they turned up!

Ninjas in the night obviously

Anyway, well see what happens when he turns up.

ATB

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Message 14 of 14

Re: BT HomeHub 2 terrible internet for months

OK So line been monitored for 3 days,  diagnoses fault on the line 😂 The BT engineer found a fault but only because we have two tel no.s on the same line and the phone signal from the 2nd line was crackly, so the fault was found 390 mtrs away. But our line didnt report it... He found the damage to the line and hopefully a picker arm will be here this week for him to repair the cable and hopefully sort the damage.

 

Whether this ultimately sorts the speed I dont know, but at least if we get 7mb (Halo user) although absolutely terrible if its stable, itll help.

 

So the saga over the months and years may finally have some conclusion. But I'm not holding my breathe as yet.

 

I hope this helps others with the problems with BT Halo and the service.

ATB

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