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SteveoSteve
Aspiring Contributor

on ‎26-01-2021 15h51

767 Views
Message 21 of 24

Re: BT Hub Blocking Access to a Website

If I restart the home hub I can ping the website and view it for around 10 minutes.
As Keith mentioned, its probably being blocked by BT Web Protect or parental controls. Both of these are turned off. Is there any other BT protection I can disable?

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SteveoSteve
Aspiring Contributor

on ‎26-01-2021 15h52

765 Views
Message 22 of 24

Re: BT Hub Blocking Access to a Website

Yes, when I am blocked from this site all other sites are available.
0 Ratings
gg30340
Distinguished Sage
Distinguished Sage

on ‎26-01-2021 15h53

764 Views
Message 23 of 24

Re: BT Hub Blocking Access to a Website

One last throw of the dice, try a factory reset of the hub by pressing a pin into the recess button on the rear for about 20 seconds.

If that doesn't help I think it will require further investigation by BT.

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SteveoSteve
Aspiring Contributor

on ‎26-01-2021 17h45

743 Views
Message 24 of 24

Re: BT Hub Blocking Access to a Website

I had a web chat with BT and they are sending out a new Home Hub...as they don't know what the problem could be 🙂

I'm currently working from home, so I'm reluctant to re-set my hub at this time...in case it stops working!

Thanks for everyone's comments and recommendations. I will update the thread when the new Hub arrives.

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