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Message 11 of 24

Re: BT Hub Blocking Access to a Website

What message does it show in the address bar when you try to connect?

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Message 12 of 24

Re: BT Hub Blocking Access to a Website

This is the screenshot of the page I'm trying to view and the error message. In this instance I'm using Microsoft Edge.

Screenshot 2021-01-26 15.23.28.png

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Message 13 of 24

Re: BT Hub Blocking Access to a Website

If you click on the circle with the "i" in it to the left of the web address what information does it give?

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Message 14 of 24

Re: BT Hub Blocking Access to a Website

Can you reach it ok if you change your DNS settings to 8.8.8.8 and 8.8.4.4 rather than obtain from the hub.

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Message 15 of 24

Re: BT Hub Blocking Access to a Website

This is the message received when I click on the i button to the left of the web address 

Screenshot 2021-01-26 15.33.27.png

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Message 16 of 24

Re: BT Hub Blocking Access to a Website

At the foot of the message below "Tracking Prevention"  where it shows the sites web address can you try changing it from off to on.

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Message 17 of 24

Re: BT Hub Blocking Access to a Website

I just changed my DNS settings to 8.8.8.8 and 8.8.4.4 and the site is still not reachable.

Note that I cannot ping the website. The only temporary fix is to restart my home hub.

Thanks,

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2,551 Views
Message 18 of 24

Re: BT Hub Blocking Access to a Website

If you can not ping it forget trying anything with the browser.

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Message 19 of 24

Re: BT Hub Blocking Access to a Website

Tried tracking prevention in both Off and On. Unfortunately the site is still not reachable.
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2,540 Views
Message 20 of 24

Re: BT Hub Blocking Access to a Website

When you are blocked from the website are you able to access other sites without problem?

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