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haleemakhan45
Beginner

on ‎20-01-2021 18h19

809 Views
Message 1 of 2

BT ID not being recognised

I have a BT sport add on through EE which I signed up for a while ago but recently I haven’t been able to access my account and every time I try to log in I get ‘sorry, we can’t get your account details right now’. I try to reset the password and this works so it recognises I have an account as I get a reset link but doesn’t let me log in or create a new account. Please can someone assist me. 

 

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NeilO
Moderator-Retired

on ‎20-01-2021 18h56

803 Views
Message 2 of 2

Re: BT ID not being recognised

Hi @haleemakhan45, I'm sorry to see you're having issues accessing the BT Sport service. The 'sorry, we can’t get your account details right now’ error normally means there isn't an active BT Sport service associated with the BT ID, to get this fixed you'll need to get in touch with EE.

Thanks

Neil

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