BT Pro box 'ghost' failed recordings

[Filosopher]

Last night recording okay ,no failed to record message and able to watch and delete this morning. 

Hope that this means problem solved, but it does seem to be a bit of a lottery at the moment. 

[f1charlie62]

I'm still getting the double 'failed to record', even for one program which was on series record, but I removed from the scheduled recordings a couple of days ago!

Fortunately the programs that are scheduled are recording successfully, but the additional failed to records are still an irritation.

[NeilO]

Hi Everyone,

I am very sorry that we have not updated this thread sooner but I wanted to provide a short update on the situation.

We are still working with YouView to better understand what is causing the ‘Ghost’ recordings so I can't offer you a timescale as to when this will be fixed.  We have had limited success in replicating the issue so we would really appreciate further help from those of you that are experiencing this problem.

If you have ‘Ghost’ recordings could you please provide the following info by posting a reply on this thread,

1. The programme recorded including channel name and time of broadcast
2. What time (roughly) the recording was made
3. Whether the recording was accompanied by a real recording – or if the ghost recording disappeared later.

We will provide further updates on the investigation as soon as we have them.  Thank you for your continued patience

Cheers

Neil

[derekscarborough]

Not sure if I can help with this, as posted in another thread, last night the box had a funny turn and decided to mark ALL of the recordings as failed. After a power cycle there were no recordings at all showing, this morning they did reappear but still showing as failed. Now I don't know which recordings are which.

[f1charlie62]

@NeilO  you obviously have the magic touch. 

Up until your posting, every recording had an accompanying double  'failed to record';  since your posting, there have been none. 🤞

[Filosopher]

No problems with recordings last night. Both recordings there and able to watch and delete. Looks promising. 

[zulu17]

Well I have actually a current experience this weekend so details as requested are

1. The programme recorded including channel name and time of broadcast   Live: Everton’s Manchester United  , BT SPORT Ultimate HDR 465  , Sat 09 April  at 11:30
2. What time (roughly) the recording was made 11:30am Sat 09 April
3. Whether the recording was accompanied by a real recording – or if the ghost recording disappeared later.  A successful real recording  of 3hr 30 minutes was also made start time 11:30am on 09 April. I noticed the ghost recording  last night and it is still currently there this morning

Looking at the CRID data , the programmes and series CRIDs seem same for both. BUT I would add that the ID  and MEDARECORD ID of the Failed recording on my box was 397   and RECORDINGSTATUS  32 whereas the ID  and MEDIARECORD ID  of the successful recording was 401 and RECORDINGSTATUS 64 .

[Filosopher]

No problems again last night, all recordings successful. 

[NeilO]

Hi @zulu17 many thanks for posting those details, I've passed over your findings to the TV team.

Neil

[f1charlie62]

The 'failed to records' are creeping back again.  First appeared on Monday, but not appearing with all recordings.  I have listed all my recordings since Monday  - all recorded successfully, but only some have accompanying 'failed to records' which appear the following day.  I have also indicated which programmes were watched and deleted the same day.

Date	Channel	Time	Programme	Deleted	Failed to Record
11-Apr	C5	1900	Police Interceptors	x
11-Apr	ITV	2000	Coronation Street	x
11-Apr	C5	2000	Traffic Cops	x	x
12-Apr	BBC1	1345	Doctors	x
12-Apr	BBC1	2000	Masterchef	x
12-Apr	ITV	2000	Love Your Garden
12-Apr	BBC1	2100	Freeze The Fear
12-Apr	C5	2100	Compulsion
13-Apr	BBC1	1345	Doctors
13-Apr	C4	2100	Grand Designs
13-Apr	C4	1410	Countdown		x
13-Apr	C5	2000	Police Interceptors	x	x
13-Apr	ITV	2000	Coronation Street	x	x
13-Apr	C5	2100	Compulsion		x