I've connected via my mobile 5g and it still doesn't work.
I have the exact same issue on a 2019 8k Samsung tv, firstly gave me the error code then started playing the totally wrong program when I tried watching the Liverpool game
This error occurs for me on a Fire TV Cube 2nd Edition when viewing Premier League football that is broadcast in 4K HDR Atmos.
It happens at every ad break, as the stream switches to and from HDR/ Atmos.
Clearly the app doesn’t handle this transition and is a bug that needs fixing.
Totally agree re Fire Tv Cube when watching in HDR. Same happens for me when the adverts appear - error code VC019 appears. No issues whatsoever whilst streaming the actual content, only when adverts commence.
Clearly a bug which needs resolving please!
Thanks for confirming and look forward to the update!
Did you get a fix for this? Same error for me after playing for a fee seconds picture freezes. Pay all this money for bt sport and can't even watch it...
I am having the same issue.
Samsung TV that won’t playback any catch up but will play live shows.
Any solutions? Tried resetting tv. Reinstalling the app.
The catch up shows work on my iPhone when connected to the same WiFi so that isn’t the issue.