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Hazje
Beginner

on ‎21-08-2020 11h00

778 Views
Message 11 of 13

Re: BT Smart Hub 2 speed slow after replacement?

I believe we do have the line rental but haven't had a landline plugged in for quite a while. We are getting another landline today and when set up ill see what happens

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-08-2020 11h03

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Message 12 of 13

Re: BT Smart Hub 2 speed slow after replacement?

by another landline do you mean you will have 2 landlines into your property?  the broadband will remain on existing line?



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Hazje
Beginner

‎21-08-2020 12h21 - edited ‎21-08-2020 12h37

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Message 13 of 13

Re: BT Smart Hub 2 speed slow after replacement?

Sorry i just meant we will go out and get another landline phone, no idea where the old one is.

 

We have added a land line and there is a dial tone, i did the quiet line test and there was no noise between announcements.

 

The speed seems to have increased to 23Mb currently (throught the MyBT app), however on the Hub Manager page the phone is showing as 'Not configured'.

 

 

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