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Message 1 of 5

BT Smart Hub

For several weeks at night, two minutes after midnight, my BT Smart Hub (6) resets itself.   Why?

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4 REPLIES 4
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Message 2 of 5

Re: BT Smart Hub

Anything in your home switch on/off at that time? e.g. water heater, central heating etc.

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Message 3 of 5

Re: BT Smart Hub

No, nothing like that  -  nor in my neighbours house.

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Message 4 of 5

Re: BT Smart Hub

I have exactly the same issue as you happening at midnight every night. Another post in here from a month or two ago linked it to a firmware update perhaps. Did you find a fix for this?

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Message 5 of 5

Re: BT Smart Hub

No fix found yet.  It's frustrating, not because it's a major problem as all my devices automatically reconnect when the wifi returns, but because I cannot find the cause.  This BT community is all very well but what is really needed is for someone technical in BT to take charge and say whether this is a known fault or not.  If it is a known fault then BT should either fix it or replace the Hub.  If it is not a known fault then BT should investigate.

Either way, BT please get a move on.

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