BT Smarthub 2 keeps disconnecting

[andreaferns120472]

where would i get a new master from? And what what master socket would I need as my phone is also connected to this socket. And would I need an electrician to fit this?

[Keith_Beddoe]

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@andreaferns120472 wrote:
My phone line is also connected to this socket, should i still follow your instructions?

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See the picture I posted.

[Keith_Beddoe]

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@andreaferns120472 wrote:
where would i get a new master from? And what what master socket would I need as my phone is also connected to this socket. And would I need an electrician to fit this?

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I doubt you will need to resort to that, it will just be a bad connection, which may clear itself when everything is re-connected, after proving that is the cause of the problem.

[andreaferns120472]

if this is the cause of the problem what do I do?

[imjolly]

If this solves the problem then if you have extension sockets then you would disconnect the extensions from terminals 2&5 and try master faceplate back in position.  If problems is still solved then you don't need to do anything but if still dropping then faceplate needs to be replaced

[andreaferns120472]

sorry what do you mean if I have extension sockets then I would disconnect the extensions from terminals 2&5?

[imjolly]

Do you have phone extension sockets in your home?

[andreaferns120472]

I have the main phone connected to the master socket and the other 2 phones are wireless

[andreaferns120472]

it's pretty quiet