I’m not sure this is the right place for this or if it’s even allowed so feel free to move/remove if I’ve done wrong.
Anyway I’m at a crossroads and having a dilemma which I hope this group can help with.
My BT contract is due for renewal and as you know this means my price goes up quite a bit. Now I currently get a speed of 35-36mb and have a stay fast guarantee of 31mb.
When looking to re contract the best I’m being offered is 27-29mb and a stay fast guarantee of just 25mb as this is apparently the best that can be done.
As you can imagine I’m disappointed by this and I’ve been researching competitors and found Sky can offer me 44-50mb with a guarantee of 39mb.
I’ve had them do a full line check in order to confirm these speeds which they have done.
So here I am at the crossroads, so I stick with BT with inferior speeds or switch? I just don’t understand how Sky can offer far better speeds yet use the same Openreach infrastructure FTTC.
Your help/advice would be appreciated.
Thanks
Stuart
Solved! Go to Solution.
You cannot discuss other providers here, but bear in mind that your line connection will not change whichever Openreach provider you use, so you are not going be any better off by moving.
Have you contacted BT on 0800 800 030, and see what they can offer?
Use the BT Broadband Availability checker to see what your line will actually support.
Ah I See, my apologies I’m new on here so not fully familiar with the rules.
I have spoken to BT about this and they’re adamant that the speed guarantee is lower than my current guarantee.
I just don’t understand how others are guaranteeing so much higher.
They mentioned it may be something to do with the traffic in the cabinet? This seems to be sensible to me as I know of a neighbour who is with a much smaller provider and is getting speeds of 50mb compared to my current 34ish.
Does this seem right?
enter your phone number and post results remember delete number
https://www.broadbandchecker.btwholesale.com/#/ADSL
post hub stats from hub manager then advanced setting then technical log information
As already said, your ‘line’ and the equipment that delivers broadband will be the same regardless of staying with BT or moving to someone else, so the speed you get will remain the same if you move or if you stay, the figures you are looking at are ( IMHO ) not very informative, your predicated speed can be gauged by the BTw checker , compare that to your current router statistics which will show what your connection rate is and the maximum attainable rate,
The figures you quote are not some sort of cap, if your line can sync at ( for example ) 36Mb and the minimum speed guarantee is 25Mb , they don’t hold back your speed to that…it’s just a speed at which should you fall below it, the ISP has to get you back to that minimum or allow you to leave penalty free, the supposed ‘check’ Sk* performed is nothing more than BS, how can they check anything apart from the wholesale data.
Connection speed is going to be pretty much the same regardless of the provider , providing the same band of service is purchased , 40,55 or 80Mb , it’s the line length and quality ( which is the same regardless of provider ) that dictates how close to those figures you get , throughput is different as that could vary depending on how much bandwidth the individual ISP has available, a general rule of thumb though , is if a provider is ‘cheap’ , one way to be ‘cheap’ is to skimp on the backhaul bandwidth.
If your individual line should perform better, you may have a fault or your home setup may not be optimised, posting your router stats and info from the checker may help in that regard.
https://www.broadbandchecker.btwholesale.com/#/ADSL
Hi @imjolly and @iniltous thank you both for this.
Im not the most technical but when I enter my phone number in here it says what I’ve put in the picture. I’m not getting anywhere near 60mb+ am I reading this right? In fact I don’t even get the low speeds it says….but I may be in the wrong bit so your help would be appreciated.
can you post rest of the result apart from the notes below results
what about hub stats
can you check for line noise dial 17070 option 2 should be silent and best with corded phone
Hi @imjolly I did the quiet line test and it was quiet.
Trying to attach other pics but it’s above max allowed, let me try a new reply.