There are 2 ways for us to disable Ultimate @marcwatson :
* where we know it's going to fail, we specifically mark the feature as disabled. This then shows in the device checker. This is managed by our dev team.
* where we expected it to work but a live (real time) issue has been detected, our ops guys have a number of kill switches. These take effect immediately, and just disable that feature until it can be manually investigated by the devs.
We had 100% confidence in the fix that was pushed out earlier this week (as it had passed all of our tests), so the feature was re-enabled by the devs - so device checker shows it as available.
During the rugby match last night, Samsung 2019 TVs started reporting a new error in large volumes. This resulted in ops hitting the kill switch, temporarily disabling Ultimate across ALL Samsung TVs.
One of 2 things will happen on Monday:
* the devs will investigate, find/fix the fault, and the kill switch will be reset
* the app will be updated to specifically disable Ultimate on 2019 again, pending further work
