<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
We're hearing a few reports of this unfortunately @speedydude. We're investigating to see if there's anything we can do to improve it. Sorry for the inconvenience. If you're running Windows 10 then ironically our legacy app available from the Microsoft Store is reported to work better for most people affected by this.