Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mary10
Beginner

on ‎29-10-2021 18h21

1,213 Views
Message 1 of 4

Cannot log into BT Sport app on Samsung TV

Hi there. Cannot log into BT Sport app on my Samsung TV. Error message id106. I’ve tried changing my password but it still doesn't work.  How can I fix this?

 

0 Ratings
3 REPLIES 3
JohnC2
Moderator
Moderator

on ‎29-10-2021 19h08

1,201 Views
Message 2 of 4

Re: Cannot log into BT Sport app on Samsung TV

Hi @Mary10, welcome to the forum, and thanks for posting. Sorry that you are getting this error on the sport app. 

If you’re seeing this error repeatedly, you’ll need to try logging in again. If this doesn’t work, you’ll need to fully restart the BT Sport App on your device. Try this and let me know how you get on.

Cheers

John

0 Ratings
DarrenDev
BT Sport Expert

on ‎29-10-2021 19h16

1,195 Views
Message 3 of 4

Re: Cannot log into BT Sport app on Samsung TV

ID106 is actually quite a rare error, and it means the app doesn't understand the response from the server when trying to log in.

Can you please send me a DM with the username you're trying to log in with @Mary10 so that I can see why the server is behaving strangely.  Don't send me the password - just the username.

DarrenDev
BT Sport Expert

on ‎31-10-2021 10h39

1,160 Views
Message 4 of 4

Re: Cannot log into BT Sport app on Samsung TV

OK, so this issue proved to be an account one. The app should have shown ID003 as the error, with www.bt.com/help/id003 being the correct instructions to resolve it.
I'm still trying to find out why the server responded differently in this instance, causing the very unhelpful ID106 error to be shown.