BT Sport on Sky Q

[ACT1234]

I purchase BT Sport from BT. Recently changed from Sky + to Sky Q and despite having the viewing card number changed by BT I keep getting message that I do not subscribe. Can't get through to BT on telephone (I appreciate they are busy) - have used the Chat Line 3 times and they update the viewing card number and then tell me to wait 4 hours - but nothing changes.

Has anyone else had a problem when chaning to Sky Q? Any advice how to fix the problem?

Regards

[imjolly]

I can't remember having a problem when I changed to SKY Q but I seem to remember phoning SKY for assistance

[ACT1234]

Hi. I have contacted Sky - it's BT who need to update my viewing card number on their system..Regards

[garybs29]

What box are you trying to watch on? It will only work on the main box if updated unless you have the extra box sub too

[ACT1234]

Trying to watch it through main box - have given BT the Sky Q main box viewing card number. Regards

[VeteranISPUser]

Hi @ACT1234  Apologises for asking a stupid question, but you have tried power rebooting your Sky Q Main box?

[ACT1234]

Yes 3 times - but will try again. Regards